Managed IT Support in Chester, Deeside & Wrexham
When your technology breaks, your business stops. But hiring a full-time IT Director is expensive. InsightfuliT bridges that gap. We act as your outsourced IT department, providing the same enterprise-level tools and expertise as a corporate team, but for a predictable monthly fee.
We don’t just fix problems; we prevent them.
What's Included in Our Managed IT Support
- Proactive Monitoring: We spot and fix problems early, often before you even notice them, with security patches and updates applied automatically, in line with the NCSC’s Small Business Guide
- Unlimited Remote Helpdesk: Your staff can call or email us directly. No more “asking the office tech-savvy person” to fix the printer.
- Microsoft 365 Management: Users, mailboxes, Teams, SharePoint and security settings, all looked after for you.
- Backup Checks: We make sure your Microsoft 365 and practice data is backed up and can actually be restored.
- On-Site Response: Based in Broughton, we provide on-site support across Chester, Deeside and Wrexham when a remote fix isn’t enough.
- Vendor Management: Internet down? We sit on hold with the provider so you don’t have to.
How It Works
Free IT review. We look at your current setup, security and backups, and give you honest advice, whether you choose to work with us or not.
Onboarding. We document your systems, secure your accounts and arrange the handover from your existing provider, so there’s no gap in support.
Ongoing support. One fixed monthly fee, regular check-ins, and a clear point of contact whenever you need help.
Who It's For
Our managed IT support is designed for accountancy practices, bookkeepers, independent financial advisers and payroll bureaux. It’s equally suited to other small professional firms, such as solicitors, who handle confidential client data and can’t afford downtime.
Frequently Asked Questions
How much does managed IT support cost?
You pay a fixed monthly fee, agreed upfront and based on the size and needs of your practice, so there are no surprise bills. Your free IT review gives you a clear quote.
Can you take over from our current IT provider?
Yes. We manage the handover, including passwords, licences and documentation, so the switch is smooth and your practice keeps working throughout.
What are your support hours?
Monday to Friday, 9am to 5pm.
Do we support Xero and Sage?
Yes. We keep cloud platforms like Xero running smoothly and securely, and support desktop software such as Sage 50, including access, updates and backups.
Why Choose Us?
Stop paying for downtime. Our Managed Support ensures your systems are always on, always updated, and always secure.